Privacy Policy

Information we collect

FlightDesk collects the following categories of information:

• Contact information — name, mobile phone number, and email address provided during onboarding or during the course of flight operations.
• Flight operational data — trip requests, passenger information, schedule details, and related operational communications.
• SMS communications — message content sent to or received from FlightDesk for purposes of operational coordination.
• Usage data — basic technical information such as access timestamps and request logs, collected automatically by our infrastructure.

How we use your information

Information collected through FlightDesk is used exclusively to:

• Facilitate communication between aircraft owners, authorized passengers, pilots, and flight department personnel
• Process and track trip requests and operational changes
• Send operational SMS notifications related to scheduled flights
• Maintain accurate records of flight department communications
• Respond to support requests

We do not use your information for advertising, marketing, or any purpose unrelated to the operational services provided by Cloudscape Aviation LLC.

SMS and mobile phone numbers

Mobile phone numbers and SMS consent collected through FlightDesk are used only for operational communications related to scheduled or anticipated flight activity. Mobile phone numbers and SMS opt-in consent are never sold, rented, or shared with third parties for marketing purposes under any circumstances.

For details on how to opt out of SMS communications, see the SMS Messaging Policy.

Cookies

The FlightDesk website (flightdesk.xyz) does not use tracking cookies or third-party analytics. The FlightDesk application may use session cookies solely for authentication purposes. These cookies are not used for advertising or tracking across other websites.

Data retention

Operational records, including SMS message history and trip data, are retained for a minimum of 12 months to support operational continuity and recordkeeping. Contact information is retained for as long as an active operational relationship exists with Cloudscape Aviation LLC. You may request deletion of your information by contacting us at the address below.

Security

FlightDesk uses industry-standard security practices to protect stored data, including encrypted data transmission (TLS), access controls, and secure cloud infrastructure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. We will notify affected parties promptly in the event of a data breach.

Third-party providers

FlightDesk uses a limited number of third-party service providers to operate the platform. These providers process data only as necessary to deliver the service and are not permitted to use your information for their own purposes.

• Twilio — SMS delivery and phone number management
• Supabase — secure cloud database and authentication infrastructure
• Vercel — application hosting and content delivery

No personal information is shared with third parties for advertising, marketing, or any purpose beyond delivering the operational services described in this policy.

Your rights

You may request access to, correction of, or deletion of personal information we hold about you at any time. To make a request, contact us using the information below. We will respond within a reasonable timeframe.

Changes to this policy

We may update this privacy policy from time to time. The effective date at the top of this page reflects the most recent revision. Continued use of FlightDesk following any update constitutes acceptance of the revised policy.

Contact

Questions regarding this privacy policy or your personal information may be directed to: